Return & Refund Policy

About This Policy

At Mr.Rework, every garment is unique. We specialize in reworked, upcycled, vintage, and reconstructed clothing, meaning no two pieces are exactly alike.

Due to the handmade and one-of-a-kind nature of many of our products, slight variations in colour, fabric, stitching, distressing, and finishing are considered part of the character of the item and do not constitute defects.

This Return & Refund Policy is designed to be transparent and fair while protecting both our customers and our business.

Wholesale, Bulk & Handpick Orders (Final Sale)

All wholesale, bulk, handpick, and custom sourcing orders are considered final sale and are not eligible for returns, exchanges, cancellations, or refunds.

This includes:

• Wholesale vintage clothing lots
• Bulk vintage bales
• Handpick appointments
• WhatsApp or video-call handpick sessions
• Live vintage selection sessions
• Custom sourcing orders
• Custom-made or made-to-order reworked pieces
• Mixed bundles and graded lots
• Personalized products

Wholesale, Bulk & Handpick Orders (continued)

During handpick sessions, customers have the opportunity to:

• Inspect products before purchase
• Request additional photographs or videos
• Ask questions regarding sizing, condition, grading, or defects
• Approve their final selections before payment

Wholesale, Bulk & Handpick Orders (continued 2)

As products are individually selected and approved by the customer, all such purchases are considered final.

Retail Returns & Refunds

Due to the limited and one-of-a-kind nature of our products, all retail sales are generally considered final.

However, returns or refunds may be considered only if:

• You receive an incorrect item.
• The item has significant undisclosed damage.
• The order is officially confirmed lost by the courier.
• The product received substantially differs from its description.

Retail Returns & Refunds (continued)

Mr.Rework does not offer returns for:

• Change of mind
• Incorrect sizing selections
• Minor vintage wear or signs of ageing
• Colour differences caused by lighting or screen displays
• Minor variations in handmade or reworked products

Return Eligibility

To request a return, you must contact us within 48 hours of delivery.

Approved returns must be shipped back within 14 days of receiving return authorization.

Returned items must:

• Be unused and unworn
• Be unwashed
• Include original tags and packaging where applicable
• Be returned in the same condition in which they were received

Return Eligibility (continued)

Returns will not be accepted if products show signs of:

• Washing
• Wearing
• Perfume or deodorant odours
• Stains
• Damage caused after delivery
• Alterations or modifications
• Missing tags or packaging

How to Request a Return

To initiate a return request, please contact:

Email: support@mrrework.com

Please include:

• Order number
• Reason for the request
• Clear photographs of the item
• Unedited unpacking video (strongly recommended)

How to Request a Return (continued)

Our support team aims to respond within 24–48 business hours.

Return Shipping

Unless the return is due to an error on our part, customers are responsible for all return shipping costs.

We strongly recommend using a tracked and insured shipping service.

Please note:

• Return shipping costs are non-refundable.
• Mr.Rework is not responsible for returned parcels lost or damaged during transit.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding approval or rejection of your request.

If approved:

• Refunds will be processed to the original payment method within 3–7 business days.
• Exchanges or store credit may be issued sooner, subject to stock availability.

Refund Process (continued)

Please note:

• Original shipping charges are non-refundable unless required by applicable law.
• Refunds apply only to the value of the approved item(s).
• Payment processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

• Wholesale orders
• Bulk orders
• Handpick purchases
• Video-call selection orders
• Custom-made products
• Personalized products
• Made-to-order reworked garments
• Gift cards
• Mystery boxes
• Graded bundles
• Custom sourcing orders
• Products returned outside the stated return period

Vintage & Reworked Product Disclaimer

By purchasing from Mr.Rework, you acknowledge that:

• Vintage garments may naturally contain signs of age and wear.
• Reworked products are handmade and may contain slight variations.
• Fabric placements, stitching details, distressing, patchwork, and washes may differ slightly from photographs.
• Such characteristics are considered part of the uniqueness of the product and are not defects.

Damaged or Incorrect Orders

If you receive an incorrect or significantly damaged item, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Photographs of the issue
• Packaging photographs
• Unedited unboxing video where available

Damaged or Incorrect Orders (continued)

Failure to report issues within the specified timeframe may affect eligibility for a refund or replacement.

Contact Us

Website: https://mrrework.com

Email: support@mrrework.com

Instagram: https://www.instagram.com/scrap.mafia

We aim to respond to all customer enquiries within 24–48 business hours.